Reviewer Info

vermontel
Reviews: 1
Helpful Reviews: 1
Average Overall Rating   Average Overall Rating
Reviews
Date of Stay: June, 2016
Overall Rating   Overall Rating
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Snowbirds heading North for the summer. This was either our third or fourth stay at Harrisburg East and it will be our last. Previous stays were acceptable, however this time we arrived around 7pm after a long drive in bumper to bumper traffic around NY city. We were charged $55. for a pull through with full hookups (far more than on previous stays). Due to torrential rain we opted to initially only hook up the electric. When the rain stopped a couple of hours later attempted to complete the hookups and found there was no water faucet on the site, the cable box was broken and lying on the ground, the sewer connection was damaged (chunk out of the threaded portion) to the point that I elected not to connect and have it leak on the ground, and the Wifi kept going down every 15 minutes or so.
In the morning, upon checking out, the other half complained to the office staff and got the standard sorry, we'll tell the manager.
14 people found this review helpful
Wednesday, November 02, 2016
Response from Harrisburg East Campground
Your experience with us was understandably disappointing. The last thing you need after a long and difficult journey are problems with your campsite. We take the comments and suggestions from our reviews very seriously and have taken several steps since your visit to correct the issues you experienced.
We were told of your troubles after your departure and the sewer line hook up was repaired the same day. The cable connection needed a part to be ordered but was operational 2 days later. Your experience prompted us to check every site and we decided to take the added measure and have all the cable connections raised to 2 feet above ground level for ease of access.
The wifi equipment was already scheduled to be upgraded a short time after your stay. That did occur and I have gotten very positive feedback from our customers regarding the signal strength. One camper who tent camped with us a few weeks before the upgrade commented to me a few weeks later on a return visit that "our signal went from pathetic to phenomenal" and we still offer it at no extra charge.
We thank you for your prior business, hope that you will consider a return visit with us and would like to thank you for your constructive comments.
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